Moshulu Reviews

Decent quality products but the website colours bear no resemblance to the actual sandals (Bavaria waxy). I returned them to the store, having bought online and all three of the staff said they've noticed the same and asked Moshulu to change the photos on the site, without reply.
I notice that their own website doesn't publish any reviews which aren't 5*

I have been a contented customer of Moshulu for a few years now and earlier this week visited the store in Shrewsbury to buy a new pair of sandals Well, I came out with three pairs ! What a great experience. Every pair I asked to try was available in my size. Love that half sizes are stocked. The assistant was so helpful, advising which ones were a better fit and which were not. At no time did I feel pressured to buy anything. All in all a very rewarding shopping trip and I am loving wearing my new sandals.

I ordered two linen dresses yesterday, they were delivered early this morning. Great service!
Unfortunately one of their trading partners were selling the dresses at sixteen pounds less per item, with no P & P. Had I bought the dresses there I would have saved myself £36.99: which is a lot of money.
I did ring Customer Services but they were unable to do anything about it:just stated that their pricing is different. Yes, I know!

Ihave just recieved my second pair of lilli slippers this time in blue .I think they are the most comfortable slippers I've ever owned and if there were more colours to have I'd be there!

Slippers looked fine when I received them. But within a month the bottom inside was worn away. I've never had that happen so quickly with any other slippers.

To make matters worse, they keep sending their catalogues. Every month. I've requested 3 times that they stop via their contact page, but the catalogues keep coming. Next stop, letter to their director.

After many many years with my moshulu slippers that have been much travelled, loved, darned and cherished, it's time to say goodbye! My new slippers arrived today and it's love at first sight, looking forward to years ahead of comfort, support and joy, thankyou!!! Anne-Marie x

Slippers arrived damaged. Stitching in heels of both slippers unfinished and loose. A tripping hazard and bound to tear further. Poor customer services. Await refund over a week after return. Sent several emails. No reply.

Today I received my first pair of Moshulu Bardesley boots in purple. Very pleasantly surprised, as they were in a cheerful box and packed very well inside with care. Really impressed, and the boots amazing with beautiful lining. very well made. Already worn them, look good and comfortable. Excellent

Very helpful and friendly shop assistant in Louth shop. Loved the boots. So comfortable and feet felt instantly warm in the cold winter weather. Will definitely go there again.

I have visited your Honiton shop twice recently. The first time I was served by Sara. Having recently had a hip replacement operation my movement is impaired. She was wonderful helping me put socks and shoes on.
Today I was in you shop again to exchange a purchase. This time I met Janet. She was the only assistant there. She was very very busy but served us all excellently. 10/10 for your staff and for the quality of your boots and shoes. I have already chosen my next purchase!!

I have not long collected my online order today from the Lincoln store, however, upon arriving at the store to collect it, I saw neither assistant had a mask on, which is not ideal, but then the second I got through the door they were both putting their masks on. The blond assistant then came up to me and, whilst standing too close, asked if I had a mask. This would normally be absolutely fine had I not had my face covered however I had my nose and mouth already fully covered by four layers of thick scarf - I could barely breath and my voice was very muffled so much so they couldn't hear my name for the order and I had to repeat it. When I said no but I have this, pointing to my face being covered, she then tutted and tried to look busy. Because of her attitude I asked if she wanted me to leave but she said no and walked off.
I think it's good staff reiterate the guidelines however I would suggest staff are educated on the covid guidelines before they try to enforce them. The government rules are for face coverings, not just masks. And also they state that staff should wear a face covering when they are in a part open to the public - neither staff member wore a mask until they heard the door open. I would also suggest that if they want to enforce the rules they should first abide by them.
Thanks to the woman being quite confrontational I can't say I'm in a hurry to use the click and collect service anytime soon despite the other lady who actually sorted my order out and served me being nice, she was actually kind and professional.
This may not seem like a big deal but I can honestly say I regretted using the click and collect service which, in turn, puts me off shopping at Moshulu even though it is so close to my office. It's a shame as this was my first shopping experience with Moshulu as it was for a special gift but I'm afraid I'll only be recommending only the product, not the service. The two stars are for the product and the nice assistant lady. The rest is just meh and not worthy of a star.

I bought my first pair of Moshulu boots back in September (Mistletoe in lipstick red) and ordered a half size bigger than I normally am. I have quite a wide foot and thought it best to go up because I hadn’t bought from them before. It was a very warm day when I tried them on, they were a bit roomy but fine. I put them away for the colder weather. I got them out recently and tried them on again. Since trying them on originally I have lost weight, and the weather is cooler, and they felt much too big. I hadn't worn them and they were still pristine in the box. I took a chance and contacted customer services, expecting little help because the return date had passed. They let me exchange for a smaller size, and I posted them back FOC. I cannot fault that for service. It is not something they had to do. I have this weekend ordered my second pair of boots (Bardsey in lagoon) and my partner has ordered his first. Thankyou Moshulu.

Bought slippers were not quality, so sent them back they refunded but without delivery costs.

Having personally traded on the internet for 20 years I know the law is clear the full refund including shipping should be refunded.

Having alerted them to this fact they ignored my correspondence ---- frankly I would not trust them

I have bought many slippers from Moshulu over the years; for myself, as presents, for my husband. Although I generally like them; they are comfortable and pretty, I regularly noticed that the soles wear faster than the leather or fabric so they have to be discarded too soon because the components wear at different rates. Then I bought a pair which developed a hole at the toe very quickly. I told them through their customer service and was advised that there must be something wrong with my feet! I was offered a £10 voucher. Very disappointed and unlikely to buy again.

Small problem with the stitching on a pair of boots was rectified (after I'd worn them all winter) with a replacement pair, no more than 48 hours after I'd sent the old pair back. Customer service friendly and helpful throughout.

With awful service from some companies recently, particularly through the pandemic, Moshulu shone as one who actually cares about their customers and their quality - would highly recommend.